Legal

Privacy Policy

Last updated: June 2026

1. Who We Are

Box It Up (“we,” “our,” or “us”) is a food-waste reduction marketplace that connects consumers with discounted surplus food boxes from local stores. We are based in Taiwan. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, mobile application, or merchant portal (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at boxitupofficial@gmail.com.

2. Information We Collect

We collect the following types of information:

  • Account information: Name, email address, and password when you create an account.
  • Merchant information: Store name, address, phone number, LINE ID, category, and store description provided during onboarding.
  • Usage data: Pages visited, features used, and interactions with the platform (collected via server logs and analytics).
  • Communications: Messages submitted through our contact form, including your name, email, and message content.
  • Device data: Browser type, IP address, and device identifiers collected automatically when you access our Services.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account and provide our Services.
  • Display merchant listings and facilitate customer discovery.
  • Send transactional emails (account verification, order confirmations).
  • Respond to contact form submissions and support requests.
  • Improve our platform through analytics and usage monitoring.
  • Comply with legal obligations.

We do not sell your personal data to third parties.

4. Data Storage and Security

Your data is stored on Supabase, a cloud database platform with servers located in Singapore. We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and row-level security policies to restrict data access.

While we take all reasonable steps to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to maintain your session and improve your experience. For full details, see our Cookie Policy.

6. Third-Party Services

Our Services may use the following third-party services, each subject to their own privacy policy:

  • Supabase — database and authentication
  • Vercel — hosting and edge delivery
  • LINE — optional merchant login via LINE Login

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at boxitupofficial@gmail.com. We will respond within 30 days.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our Services. If you delete your account, we will delete or anonymise your personal data within 90 days, unless we are required to retain it by law.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact

Questions or concerns about this Privacy Policy? Reach us at: boxitupofficial@gmail.com